Before returning your order, YOU MUST contact us (preferably by e-mail) to explain the issue so that we can resolve the situation and provide a R.A.# (return authorization number). We will not accept returns without a R.A.# along with your packing slip.
Outdoor Patio Supplies will not be responsible for damaged or lost package. Shipping with tracking number is recommended. Used or damaged items will not be accepted.
It is the customer’s responsibility to return the order to us and pay for shipping cost.
If you have an issue with an order, you must contact us within 60 days of the order. We will not accept any returns if they are over 60 days.
Slings returns will not be accepted due to measurement mistakes, fabric color did not match the computer's screen, or if you were unable to install.
All of our slings are custom made according to either measurements or brand/model to fit your furniture. We do not have pre-made slings. We manufacture them as orders are placed, therefore they are not refundable or returnable.
Before you place an order, we recommend to request sling samples due to computer screen discrepancies and follow our how to measure and install instructions.
SLING SIZE DISCREPANCY AND INSTALLATION PROBLEM:
A new sling will be very tight. This is because the fabric was made to stretch close to 1.5” and to be able to hold weight for a long period of time without getting saggy quickly. Your old sling will be stretched out and wider than the new one.
Please, try to install the slings when you receive them and follow our how to install slings instructions. If you followed our instructions and are still unable to install the slings, please contact us and a technician will guide you with the process. In most cases, a spreader tool (DeWalt 24 in trigger spreader/clamp) is needed to spread or squeeze the frame of your furniture.
If you believe a mistake was made, we will double check the measurements you provided. We will either adjust or create new sling(s) if the mistake was ours. You must contact us to get a R.A.# (return authorization number) before returning the order.
A/ However, if the measurements you provided were not correct and as a result the sling fabric exceeds the width or length of your furniture, we will be glad to adjust the sling as a courtesy. The shipping cost is at your own expense.
B/ However, if the measurements you provided were not correct and as a result the sling fabric is shorter than the width or length of your furniture, we will help you by providing a 20% discount to place the order again. In order to receive the discount, you will need to ship the sling(s) back to us at your own expense.
Pre-cut straps are not refundable or returnable. They are cut according to measurements you provided. Please carefully follow our how to measure straps instructions.
In regards to vinyl straps by the roll, we only accept returns on 200 ft vinyl strap rolls.
If Outdoor Patio Supplies made the mistake with a strap order, we will make the necessary correction at no charge.
SLINGS BY THE YARD, SPLINES, UMBRELLAS PLACEMATS, TIRES AND SPRAY PAINTS:
These items are not refundable or returnable.
Replacement parts are returnable and refundable. Customer will be responsible for shipping cost. You must contact us to get a R.A. # (return authorization number) before returning the order.
It is the time it takes us to prepare the orders for shipping, and it does not include transit time.
All of our slings are made specifically for each order. We take 7 to 10 business days to manufacture them and be ready for shipping.
Vinyl straps by the roll are shipped within 5 days from the date the order was placed.
Pre-cut vinyl straps are shipped within 7 days from the date the order was placed.
End caps, feet glides, splines, brackets, rivets, clips, rocker springs, bumpers and gliders are shipped within 4 business days from the date the order was placed.
Placemats are shipped within 4 business days from the date the order was placed.
SLINGs BY THE YARD AND TIRES:
Slings by the yard and tires are shipped within 5 business days from the date the order was placed.
The umbrellas are made specifically for each order. We take 4 to 6 weeks to manufacture them and be ready for shipping.
It is the time the carrier of your choice takes to ship the order.
Outdoor Patio Supplies is not responsible if the carrier delays to deliver the package(s).
You will receive an e-mail with the tracking information, when the order is ready to be shipped.
Changes to any orders must be submitted via e-mail within 24 hours of placing the order.
It is the customer's responsibility to order the correct item and quantity. Please review your cart before checking out.
If you need to use the warranty, please e-mail us the name on the order, a detailed description of the issue along with a picture of your furniture and/or umbrellas showing the defective area.
All custom made slings are warranted for a period of one (01) year. The warranty only covers loose thread, stitches coming off or sling unraveling. Color fading, punched holes, ripping the slings and normal wear and tear are not covered by this warranty or any other warranty by OutdoorPatioSupplies.com.
All vinyl straps are warranted for a period of one (01) year.
We provide a 5 year warranty on umbrellas. The warranty does not include any acts of God, weather related damage, failure in securing umbrellas, misuse, vandalism, neglect or wind related damage.